Shipping Policy

At Crown and Coils, we aim to provide reliable and efficient shipping for all our customers. Please review our shipping policy before making a purchase.

 

General Terms:

• All orders are shipped using Royal Mail 48 Tracked or Royal Mail Next Day Delivery.

 

• Shipping costs will be displayed at checkout.

 

• Please ensure that your billing and shipping addresses are correct at the time of purchase, as we cannot redirect orders once processed.

 

• The billing address must match your credit card statement for security purposes.

 

Shipping Options & Costs:

• Royal Mail 48 Tracked (2-3 working days): £4.99

 

• Royal Mail Next Day Delivery (order before 2 PM for next working day delivery): £12.99

 

Processing & Delivery Times:

• Orders are typically processed within 1-3 business days (excluding weekends and bank holidays).

 

• Delivery times are estimated and may vary due to courier delays or unforeseen circumstances.

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Return Shipping Costs:

• If you return an item, you are responsible for the return shipping costs, which are non-refundable.

 

• If a refund is issued, the original postage and packaging costs will be deducted from the refund amount.

 

Delays & Liability

• We are not responsible for delays caused by courier disruptions, adverse weather, or customs checks (for international orders).

 

• If your package is marked as delivered but you have not received it, please contact the courier directly.

 

By completing a purchase from Crown and Coils, you agree to these shipping terms and conditions.

For any shipping related inquiries, please contact our Customer Support Team at hello@crownandcoils.com.