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  • How can I contact you?
    Email us at hello@crownandcoils.com, send us a message via Instagram @CrownandCoils_Official, connect through WhatsApp 07775 303 720 or head over to our contact us page on the website.
  • What are your customer service hours?
    Monday–Friday: 9 AM – 5 PM (GMT). We aim to respond within 48 hours
  • How do I care for my wig or hair extensions?
    Keep them hydrated, use sulfate-free products, and store them properly in a satin bag or wig stand when not in use.
  • Can I return a wig if it doesn’t fit?
    Unfortunately, due to hygiene reasons, wigs are non-returnable.
  • Are your products suitable for all hair types?
    Yes! We specialise in Afro-textured, curly, coily, and wavy hair, but many of our products work for other hair types as well.
  • Do you sell 100% human hair wigs and bundles?
    Yes! We offer high-quality human hair wigs, and human hair bundles.
  • Are your products vegan and cruelty-free?
    Some of our brands are. Check the product description for details.
  • Can I return my order?
    *Yes, within 14 days if the item is unused, unopened, and in its original packaging. You must contact us at: hello@crownandcoils.com before you return the item *Due to hygiene reasons, wigs, hair extensions, eyelashes, and opened hair products are non-returnable.
  • Who covers the return shipping costs?
    The customer is responsible for return shipping costs, which are non-refundable. If a refund is issued, postage and packaging cost will be deducted.
  • How long does it take to receive a refund?
    Once approved, refunds take 5-10 working days to process.
  • What are your shipping options and costs?
    • Orders under £40 Royal Mail 48 Tracked (2-3 working days) – £4.99 • Royal Mail Next Day Delivery (order before 2 PM Monday to Friday) – £12.99 • Orders of £40 and over Free Royal Mail 48 Tracked delivery
  • How long does processing take?
    We process orders within 1-3 business days (excluding weekends and bank holidays).
  • Do you offer international shipping?
    Not yet, but we plan to in the future! Stay tuned.
  • What payment methods do you accept?
    We accept Visa, Mastercard, American Express, Apple Pay and Google pay.
  • Can I cancel or change my order after placing it?
    Orders can be canceled or modified within 24 hours, as long as they haven’t been processed. Contact us immediately at hello@crownandcoils.com
  • My payment isn’t going through. What should I do?
    Ensure your billing details match your card statement and try again. If the issue persists, contact your bank or our support team.
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